Last Updated: March 2026

Thank you for choosing Melody Mattresses. We are committed to providing high-quality sleep products and excellent customer service. This Return & Refund Policy outlines the terms and conditions for returns, replacements, and refunds for products purchased through our website https://melodymattresses.com.

1. Eligibility for Returns

We accept return or replacement requests under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The request is made within 7 days of delivery
  • The product is unused, unwashed, and in original packaging
  • Proof of purchase such as order confirmation or invoice is provided

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain products cannot be returned due to hygiene and safety reasons, including:

  • Used mattresses or bedding products
  • Customized or made-to-order mattresses
  • Products damaged due to improper handling after delivery

3. Return Process

To initiate a return request, please follow these steps:

  1. Contact our customer support team within 7 days of receiving the product.
  2. Provide your order number, product details, and clear photos of the issue.
  3. Our team will review the request and provide instructions for return or replacement.

Once approved, the product must be returned in its original packaging and condition.

4. Refund Policy

Refunds will be processed under the following conditions:

  • The returned product passes our inspection process
  • The product is confirmed as defective or incorrect

Once approved, refunds will be processed within 7–10 business days to the original payment method.

If payment was made through Cash on Delivery, the refund may be processed via bank transfer or store credit.

5. Replacement Policy

If a product is found to be defective or damaged during delivery, we may offer:

  • Replacement of the same product, or
  • Repair service, depending on the issue

Replacement requests must be made within 7 days of delivery.

6. Return Shipping

  • If the return is due to manufacturing defects, damage, or incorrect product, Melody Mattresses will arrange the pickup or cover the return shipping cost.
  • If the return is requested for personal preference, shipping charges may apply.

7. Cancellation Policy

Orders can be cancelled only if they have not been shipped or dispatched.

Once an order is shipped, cancellation requests may not be accepted.

8. Warranty Claims

Certain products may be covered under a manufacturer warranty.
Warranty claims must follow the warranty terms provided with the product.

For warranty assistance, please contact our support team.

9. Contact Us

For any return, refund, or replacement requests, please contact:

Melody Mattresses
V V Enterprises
Plot No. 1300/P/1, Opp. KSRTC 4th Bus Depot
KIADB Autonagar Industrial Area
Belagavi – 590015, Karnataka, India

Phone: +91 90085 02020
Phone: +91 91485 68568