This Shipping Policy applies to all purchases made from Melody Mattresses, managed by V V ENTERPRISES (“we”, “our”, “us”).

  1. Order Processing
    Orders are processed after successful payment or confirmed order placement
    Standard products are typically processed within 2–5 business days
    Customized mattresses may require additional production time (5–10 business days or as communicated)
    Orders are not processed on Sundays or public holidays
  2. Shipping Coverage
    We ship across India, subject to serviceability by our logistics partners
    Delivery availability may vary for remote or non-serviceable areas
  3. Estimated Delivery Timeline
    Ready products: 3–7 business days after dispatch
    Customized products: 7–14 business days depending on manufacturing and location
  • Delivery timelines may vary due to:
  • Product availability
  • Customization requirements
  • Delivery location
  • Courier partner delays
  • Weather or operational disruptions
  1. Shipping Charges
    Shipping charges (if applicable) will be communicated at the time of order
    Free shipping may be offered on selected products, locations, or promotional offers
  2. Order Tracking
    Tracking details will be shared via phone, SMS, or email once the order is dispatched (if applicable)
  3. Customer Responsibility
    Customers must provide accurate:
    Full Name
    Delivery Address
    Contact Number
    Landmark details (if required)
    Incorrect information may result in delays or failed delivery attempts.
  4. Delivery & Acceptance
    Delivery is considered complete once the product is delivered to the provided address
    Customers are advised to check the product at the time of delivery
  5. Damaged Delivery
    If the product is received in a damaged condition:
    Inform us within 24 hours of delivery
    Share clear photos/videos of the product and packaging
    We will review and assist as per our Return & Refund Policy
  6. Failed Delivery
    Delivery may fail due to:
    Incorrect address
    Customer unavailability
    Unreachable contact number
    In such cases, re-delivery may involve additional charges.
  7. Delays Beyond Control
    We are not responsible for delays caused by:
    Natural disasters
    Transport disruptions
    Government restrictions
    Logistic partner issues
    Force majeure events
  8. Contact Information
    For shipping-related queries:
    📞 +91 9148568568
    📧 vventerprisesbgm@gmail.com